Question 1

I have problems with registering my account.

Accepted Answer

We’re happy you want to join Starcasino — sorry to hear registration isn’t going as expected. No worries, we’ll help you get started. Please read the information below carefully — you’ll likely find your answer here.

Keep in mind:

You may only have one (1) active account at Starcasino.
You can only register using your own personal details.
Registration is only possible with a Dutch bank account registered in your own name.
Registration is currently only possible with a Dutch ID document. If you only have a foreign ID or Dutch residence permit, unfortunately, you cannot open an account at this time.

Still stuck during registration?

Try these steps:

Double-check your information
- Is your email, full legal name (as shown on your ID), and IBAN correct?
- Make sure there are no extra spaces, especially at the end of your IBAN.
Verify your details
- If you’ve already started the process, log in and complete the email and address verification steps.
Use a different browser
- We recommend using Google Chrome for best results.
Clear your browser cookies and cache
- Then try registering again.

Still need help?

Feel free to contact our customer support team. We’re available via live chat, email, or by calling 0800-0222001. We’re happy to assist you!

Question 2

How can I change the details, like my bankaccount where I pay out my money, in my account?

Accepted Answer

You can find your personal information in your profile under "Personal Info".

For the details you can change yourself, a 'edit' option will appear — this applies to:

Your phone number
Your password
Your address
Your username
Your email address
Your bank account number

Note: To update your bank account, the account holder’s name must match the full name registered in your Starcasino account.

Once you’ve made a deposit from your new bank account, we can set it as your main payout account. All future withdrawals will then be processed to that bank account.

Question 3

How do I close my account and/or take a playing break?

Accepted Answer

Setting a playing break

At Starcasino, you can easily set a playing break directly from your account. Here’s how:

Go to ‘Responsible Gaming’ in your profile
Select ‘Playing Break’
Choose one of the following durations:
- 1 day
- 7 days
- 30 days
- 3 months
- 6 months
- Or enter a custom period

What happens during a playing break?

During your break, you can still log in, but you cannot play or deposit. This is required by law — you must retain access to your account so you can:

View your play history
Withdraw any remaining balance
Review your limits and past transactions

The break starts immediately and remains active for the full duration.

Permanently closing your account

Prefer to permanently close your account? You can do that from your profile:

Go to ‘Settings’
Select ‘Close Account’
Follow the on-screen instructions

⚠️ Important: Once closed, your account cannot be reopened. You will also not be able to create a new account at Starcasino.

Question 4

Why do I have to contact customer service to higher my deposit limit?

Accepted Answer

Since October 1, 2024, new legal measures have been implemented to promote responsible gaming and protect players from the risks of excessive gambling. One significant measure is the introduction of mandatory deposit limits. If you wish to increase your deposit limit to or above certain amounts, we are required to have a personal conversation with you.

For players aged 24 and older:

Monthly limit: €350
Weekly limit: €87.50 (if no monthly limit is set)
Daily limit: €12.50 (if no monthly or weekly limit is set)

For players aged 18 to 24:

Monthly limit: €150
Weekly limit: €37.50 (if no monthly limit is set)
Daily limit: €5.35 (if no monthly or weekly limit is set)

If you wish to increase any of these limits to or above the specified amounts, we are legally required to have a personal conversation with you. During this interaction, we discuss the risks associated with gambling and ensure you are aware of the potential consequences of a higher limit. This conversation helps us jointly assess whether an increase is responsible in your situation.

After this conversation, the change will be implemented, with a mandatory cooling-off period of 7 days before the new limit becomes active. This period provides you with additional time to reconsider your decision.

Account and registration

Keep in mind:

Still stuck during registration?

Still need help?