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Contact Starcasino
We’re sorry to hear you have a complaint, at Starcasino, we take this seriously and aim to resolve it fairly and quickly.
Our customer support team is available 24/7 via live chat, email, and phone at 0800-0222001.
We recommend contacting us first, in many cases, we can resolve the issue right away.
Still not satisfied?
If you're not happy with the outcome after speaking to our support team, you can submit a formal complaint.
How to file a complaint
You can submit your complaint in writing by email:
Email: klantenservice@starcasino.nl
Please make sure to include the following details:
Your name and contact information
The date of the complaint
A clear and complete description of your complaint
We won’t be able to process your complaint without this information.
What happens next?
You’ll receive confirmation that your complaint is being processed within 72 hours
You’ll receive a written response with the outcome within 30 working days
If the issue is complex and requires more time, we’ll let you know
We handle all complaints with care and aim for a fair resolution in every case.
Got a question, issue, or just need some help? No worries — our support team is here for you every day. Whether it’s about your account, deposits, limits, or anything else, we’re happy to help.
Here’s how you can reach us:
Live chat
Click the red chat icon in the bottom-right corner of our website.
Live chat is available daily from 08:00 to 00:00 (CET).
Send us a message at klantenservice@starcasino.nl.
We usually reply within a few hours.
Phone
Call us toll-free at 0800-0222001.
You’ll speak to someone right away — no long hold times.
Please note: You can't call us when hiding your number.
Whatever you need — big or small — just reach out. We’re happy to assist you!